Article 1: PREAMBLE

The General Terms and Conditions of Sale herein are agreed upon, on the one hand, by the company MAISON SKOV SAS, with a capital of 10 000€, the head office of which is located at 38 Rue de Ponthieu, 75008 PARIS (France), registered at the Registre du Commerce et des Société in PARIS under the number 889 315 727 and referred to hereinafter as the “Vendor” and, on the other hand, by any natural or legal entity wishing to make a purchase via the Vendor’s website (http://skov-elements.com), hereinafter referred to as the “Buyer”.

Article 2: PURPOSE

These conditions of sale are intended to define the contractual relationship between the Vendor and the Buyer as well as the conditions applicable to any purchase made through the seller’s site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this site implies an unreserved acceptance by the Buyer of these terms and conditions of sale. These conditions of sale shall prevail over any other general or special conditions not explicitly approved by the Vendor.

The Vendor reserves the right to modify its own terms and conditions of sale at any time. In this case, the conditions applicable will be those in force at the date of the order placed by the Buyer.


The products and services offered are those listed in the store tab published on the seller’s website. Each product is accompanied by a description established by the Vendor. The photographs in the store are as faithful as possible but cannot ensure a perfect similarity with the product offered. These products and services are offered within the limits of available stocks. If, despite its efforts, all or part of the items are unavailable, the Vendor shall inform the Buyer by email as soon as possible and offer the Buyer the possibility to choose between waiting or cancelling the order of the unavailable items free of charge. The available items will nevertheless be delivered.

Article 4: PRICES

All prices mentioned on the website will be in euros including all taxes (20% VAT) but excluding delivery charges which will be indicated separately.

They will include VAT at the rate applicable on the day the order is placed. The prices of the products will be automatically adjusted if there is any change in the VAT rate.

MAISON SKOV SAS reserves the right to change its prices at any time but undertakes to apply the current rates that will have been indicated at the time the buyer places his order.

Article 5: ORDERS

The Buyer who wishes to purchase goods or services must have carefully read the ingredients list and:

• Fill out the identification form on which he will indicate all the requested information or give his customer number if he has one and have read the descriptive sheet containing the characteristics of the product;

• complete the online order form by giving all the references for goods or services selected;

• confirm their order after having checked it;

• proceed with payment under the terms buy now or proceed to order;

• confirm their order and its payment.

The confirmation of the order implies the acceptance of these terms and conditions of sale, the acknowledgement of having read them and the renunciation of all other conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction carried out. The confirmation will be worth signature and acceptance of the operations carried out. The Vendor will communicate to the Buyer by e-mail a confirmation of the order recorded on the site.

In case of an order to a country other than metropolitan France, you are the importer of the products concerned. Customs duties, local taxes, import duties or any other tax may be required and will remain the responsibility of the buyer. It is your responsibility to declare them and to pay any such charges to the competent authorities and organizations in your country.


In accordance with French law no. 2014-344 of March 17, 2014, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or the conclusion of the service contract. This right of renunciation does not belong to the professional buyer. Within this time limit, the consumer must obligatorily and beforehand notify his intention to renounce by e-mail (he will make this observation only on the skov-elements.com website in the “AT YOUR SERVICE” section) and return, at his own expense and risk, the product delivered to the address that will be indicated by return mail. The products must be returned in their original packaging, undamaged, fully sealed as upon delivery, accompanied by all their accessories, as well as the original invoice/delivery note. The products thus returned must not have been unpacked, unsealed or used in any way. Incomplete, damaged or soiled goods will not be taken back. Within 30 days, after acceptance of the return of the goods, the seller undertakes to reimburse any payment, except for shipping costs.


Products ordered and delivery charges shall be payable when the order is placed, exclusively in euros.

The payment of any order is made online by credit card for the totality of the order. Online payment is made in strict compliance with the banking regulations in force. For a total amount exceeding 900 euros, additional information may be required.

Any order is considered as valid only after acceptance of the payment by the system chosen for the regulation. The data recorded by the payment system constitutes the proof of all financial transactions.

MAISON SKOV SAS shall not be held liable for any fraudulent use of a means of payment.


The order is validated once the payment has been accepted by MAISON SKOV SAS. We reserve the right to refuse an order if the customer already has a dispute with MAISON SKOV SAS or if MAISON SKOV SAS considers that the customer carries a risk of default of payment. MAISON SKOV SAS then reserves the right to ask its customer for additional information if it deems necessary, such as proof of identity or proof of address. Without response from the Customer within 5 days of the order, the order and payment are canceled. MAISON SKOV SAS undertakes to fulfill the orders received, only within the limits of available stocks. MAISON SKOV SAS reserves the right to refuse any order whose quantities would be abnormally high.


Europe 27 + United KIngdom + Switzerland : Free delivery.
USA, China and Republic of Korea : 14 € delivery fees. Free as of 180 euros of purchase.
MAISON SKOV SAS does not deliver in other countries.

Orders shall be delivered to the delivery address indicated by the customer during the online ordering process and in accordance with the instructions specified in the order.

In case of delay, you will be contacted by phone or e-mail. MAISON SKOV SAS undertakes to deliver the items ordered as soon as possible.

The goods always travel at the risk of the customer who must check the good condition of the goods on arrival of the package. The customer has a period of 24 hours to make any reservations to MAISON SKOV SAS in case of failure or degradation of the product due to its transport. He will make this observation only on the site of skov-elements.com in the “AT YOUR SERVICE” section”.

The order will be presented to the customer or any other person present at the delivery address or with a power of attorney. If no one can receive the order at the time of delivery, a delivery notice will be left, and the customer will have to contact the transport company in order to obtain the address where the customer can pick up his package. MAISON SKOV SAS strives to meet delivery times, but cannot be held responsible for any delays in processing or delivery of orders.

The control system of the deliveryman/carrier will be a presumption of the effective deposit of the order (and its good reception by the customer), which shall be deemed authentic, unless the customer provides proof to the contrary.

If an ordered product does not arrive at the delivery address provided within 30 calendar days after order confirmation, it is up to the customer to contact MAISON SKOV SAS within 7 working days through the “AT YOUR SERVICE” section of the website. Claims will no longer be admissible once this period of 7 days has expired.

Products received late may be returned provided they are sent in new condition, in their original packaging, also in perfect condition, and must be accompanied by the invoice. Any return for which the sender cannot be identified will be refused. The consumer must obligatorily and beforehand notify his intention to return a product by e-mail (he will make this observation only on the site of skov-elements.com in the “AT YOUR SERVICE” section) and return, at his expense and at his risk, the product delivered to the address which will be communicated to him by MAISON SKOV. After 7 days, MAISON SKOV SAS will no longer be able to accept the return, and may return it to its sender. The return will be made to the address of MAISON SKOV SAS specified in the Preamble. The refund of the order will take place within 30 days of receipt of the products by MAISON SKOV SAS, provided that all return procedures have been strictly adhered to. The amount refunded will in all cases be limited to the amount actually paid by the customer.

Article 9: WARRANTY

All products and services offered by MAISON SKOV SAS are described in good faith and as accurately as possible. However, the images presented on its website have no contractual value. MAISON SKOV SAS disclaims any liability for errors that could appear in the descriptions of products and services. However, and provided that they have been brought to its attention in writing, MAISON SKOV SAS undertakes to the extent possible and within its means, to rectify such errors as soon as possible.

Failing this, non-compliant products will be exchanged – within the limits of available stocks – or refunded. However, no product can be exchanged or refunded before having been returned and received by MAISON SKOV SAS, as delivered by the latter, taking care to attach the original invoice.

The refund or delivery of new products by MAISON SKOV SAS will be made within 30 days from receipt of non-conforming products. In this case, the refund or the delivery of new products will not give rise to any cost to the customer.

If the product or service delivered does not correspond to the specifications of the invoice, the customer may return it within 14 calendar days from the day following the delivery date of the order. The customer may then choose to be reimbursed, or have a similar product delivered, depending on availability. After this period, all claims and returns will be neither admissible nor accepted.

Moreover, under article 1641 of the Civil Code, “the seller is bound by the warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them”. If you believe that the product is not in conformity, it is your responsibility to contact MAISON SKOV SAS through the “AT YOUR SERVICE” page of the skov-elements.com website. At the end of the checks made by skov element, if the non-conformity of the product is confirmed, you will have the choice, in accordance with article L217-9 of the Consumer Code, between the repair or the replacement of the product.

Article 10: LIABILITY


In the online selling procedure, MAISON SKOV SAS is subject only to an obligation of means.

In particular it may not be held liable for:

for damage resulting in particular from the use of the Internet such as loss of data, viruses, including, total or partial strikes of the delivery company, environmental and health disasters, fire and in general any event that does not allow the proper execution of orders.


Notwithstanding mandatory legal provisions, MAISON SKOV SAS may not be held liable:

in the case of errors in one of the photographs or one of the texts illustrating the products;

in the case of damage of any kind, whether tangible or intangible that might arise from the wrong use of the products;

in the case where a product is out of stock or unavailable.

The customer’s attention is drawn:

as to the fact that the products distributed by MAISON SKOV SAS contain different components likely to react in case of presence of other components (even residual ones) and/or with regard to certain characteristics of certain persons (in particular dermatological and allergic);

to the need for the customer to take steps to use the products sold by MAISON SKOV SAS in accordance with the instructions issued regarding them;

to the necessity for him to find out whether he can use the products sold by MAISON SKOV SAS taking account of all its characteristics regarding health and in particular with regard to allergies and to the need to obey the safety rules derived from scientific information regarding those products.

Given the natural and/or organic nature of the products and/or the components of the products sold by MAISON SKOV SAS, irritations and/or allergies can in particular arise in the case of more sensitive persons.

The responsibility of MAISON SKOV SAS can never be held liable for a failure of the client to use the products distributed by MAISON SKOV SAS in accordance with the requirements provided on this subject and / or the need for him to inquire about the possibility for him to use the products distributed by MAISON SKOV SAS taking into account all its health characteristics, including possible allergies and to comply with the precautionary rules arising from scientific information available on this subject.

In any event and without limiting the foregoing provisions, the liability of MAISON SKOV SAS will be limited to the amounts paid at the time of the order at the origin of such liability.


All the elements of the site of the seller are and remain the intellectual and exclusive property of the latter. No one is authorized to redistribute, copy, reproduce or use, even partially, elements of the site. Any single link or hypertext link is strictly prohibited without the express prior written consent of MAISON SKOV SAS.


All data personal data necessary to process an order are kept by MAISON SKOV SAS and can be transmitted to companies with which the seller – or its suppliers – collaborate(s), when such collaboration is communication is necessary to process the order.

The user also authorizes the seller to use these data to establish statistics in order to improve its site and the service it offers. This information may also be used for dissemination purposes, information on activities commercial from the seller to his customers.

The user also authorizes the seller to use these data to establish statistics in order to improve its site and the service it offers. This information may also be used for dissemination purposes, information on activities commercial from the seller to his customers.

Article 13: PROOF

The parties accept, within the framework of their relationship, the means of electronic proof (for example: e-mail)


The Terms and Conditions of online Sale herein are subject to French law.

In the event of a dispute, the courts of Lille (Hauts-de-France) are competent, except in the case of binding public policy provisions. In the absence of a satisfactory response to your claim and within one year of your request to our customer service, you may have your request examined by a mediator. Pursuant to Article L.612-1 of the French Consumer Code, any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him/her and a professional. Therefore, You can refer to the Online Dispute Resolution platform in accordance with Article 14 of Regulation (EU) No. 524/2013 via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.


The possible nullity of one or several clauses of these general terms and conditions shall be null and void. any other unless it is materially impossible to perform separately.

Article 16: DURATION

The General Conditions of Sale shall apply throughout the whole period during which the products and services of MAISON SKOV SAS are offered on its website.

Article 17: COVID 19

The health and well-being of our customers and community at large are our top priorities. We understand the concern around the coronavirus (COVID-19) situation. We always follow the official guidelines of our government and health authorities on how best to protect our customers and our teams. We also take our responsibility to our partners and sales outlets very seriously.

Our sanitary measures are very strict and comply with good manufacturing practices in our ECOCERT and COSMOS certified laboratory. Skov Elements is mobilized to prepare and ship your orders safely. We can guarantee that all your orders will be prepared with the utmost care and in the greatest respect of the health and safety conditions necessary for home delivery. We take the health of the entire community very seriously.


With your first purchase, we offer you automatically the 5ml discovery size for FREE.

Discover and enjoy your Concentré thanks to the discovery size.
Should it not meet your expectations, send us back the full size (30ml) within 30 days. No questions asked. After 30 days from the date of purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your full-size product must be unused, unopened, sealed, and in its original packaging.

Initial shipping charges are non-refundable and will be deducted from the final amount to be refunded. You are responsible for return shipping charges. A refund will be issued back to the original method of payment, unless otherwise arranged.

How to make a return?

1/ Please e-mail a return request to [email protected]

In your e-mail, please include the following:

Name, First Name

Date of purchase


2/ Our customer service team will respond and send you a confirmation email with shipping guidelines. 

Shipping costs for online returns are your responsibility. We recommend that you use a shipping method that provides a tracking number, as we are not responsible for return shipments that aren’t delivered to our warehouse. 3/ Once your return product has been processed. Refunds will be credited to the credit card you used in making the purchase. Please allow 5-7 business days for the transaction to be put back into your bank account. Should any issues arise, do not hesitate to send us an e-mail:  [email protected]